Air New Zealand
What flyers say about
Auckland to Melbourne on 9 Oct 2013
Somewhere between Virgin Australia and Air New Zealand they lost my status info and I got lumped into a middle seat. The Koru and AirNZ staff were unable(/unwilling?) to help me out, so despite there being a few spare seats when I checked in, I got stuck between two people
Sydney to Rarotonga on 27 Apr 2012
I sat down in my original seat and there was a lap child behind me who was allowed to bang, climb, pull, push, eat, and do pretty much anything it wanted to my seat back. I asked multiple times if the mother would stop, but she seemed uninterested in caring whatsoever. During the security video the FA that was standing near my seat saw what was going on, and came over and whispered 'I'll save you' After take off, she called me over and moved me to an entire row of empty seats that she had blocked off for me, where I got a great 5 hours of sleep!