Business
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Hong Kong to Auckland on 31 May 2013

Food & drinks

Excellent. Really good choice of NZ wine, food attractively presented, good selection. Teensy niggle that breakfast served 2.5 hours before landing but otherwise couldn't fault choice/service/quality

Business
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Hong Kong to Auckland on 31 May 2013

Crew

Would be hard to better service on the NZ80 flight. Crew welcoming, friendly. Went out of their way to make flight enjoyable.

Economy
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Christchurch to Auckland on 5 Jan 2014

Seats

Great seat width and a log of leg room in economy even for my 6ft 4 / 195cm frame!

Economy
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Auckland to Wellington on 16 Dec 2013

Seats

One of the best on their domestic A320 fleet. I'd like to also add: one of the few bearable ones, too.

Economy
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Auckland to Wellington on 16 Dec 2013

Food & drinks

There's just not much (softdrink and chips or cookie), but on a 45 min flight, one needs much anyway.

Economy
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Auckland to Melbourne on 9 Oct 2013

Seats

Somewhere between Virgin Australia and Air New Zealand they lost my status info and I got lumped into a middle seat. The Koru and AirNZ staff were unable(/unwilling?) to help me out, so despite there being a few spare seats when I checked in, I got stuck between two people

Economy
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Dunedin to Wellington on 1 Nov 2013

Plane

Bags stored and everyone seated quickly, so we left a couple of minutes early.

Air New Zealand plane

Economy
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Wellington to Sydney on 2 Mar 2013

Seats

I got extra-legroom in row 10 thanks to being a partner frequent flyer.

Seat on Air New Zealand, Economy, Wellington Airport (WLG) to Sydney Kingsford Smith Airport (SYD) Seat on Air New Zealand, Economy, Wellington Airport (WLG) to Sydney Kingsford Smith Airport (SYD) Seat on Air New Zealand, Economy, Wellington Airport (WLG) to Sydney Kingsford Smith Airport (SYD)

Economy
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Los Angeles to Auckland on 27 Jan 2014

Seats

Smallest coach seat I've ever encountered anywhere ever. EVER.

Economy
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Sydney to Rarotonga on 27 Apr 2012

Seats

I sat down in my original seat and there was a lap child behind me who was allowed to bang, climb, pull, push, eat, and do pretty much anything it wanted to my seat back. I asked multiple times if the mother would stop, but she seemed uninterested in caring whatsoever. During the security video the FA that was standing near my seat saw what was going on, and came over and whispered 'I'll save you' After take off, she called me over and moved me to an entire row of empty seats that she had blocked off for me, where I got a great 5 hours of sleep!